Process / Workflow Management
ICAM is different from the enterprise business process offerings because it was built w/ domain expertise and all configuration options are available all the time for any process created. These enterprise solutions are primarily successful in the transnational world. Additionally, like the other large providers of enterprise solutions, what was promised as a 12 – 18 month implementation invariably runs 36 months or longer costing millions of dollars in consulting fees.
With ICAM the site admin has the ability to very simply create elements, areas, processes, tasks and responses. Supporting information requirements are easily configured as is the workflow or connecting processes supporting the receipt of inputs and passing on the outputs. To maximize customization potential, ICAM contains over 40 system variables that all YOU to determine how the platform functions, integrated between various business units.
Process Management – A systematic approach to developing an organization’s processes, allowing for the capture of critical information such as compliance, conformance, decisions and supporting information.
Workflow Management – A systematic approach to developing an organization’s workflow, providing decision based routing of processes to the appropriate responsible parties.
Document Management – Allows documents to be categorized with version control. These documents may include plans, policy or procedures and may be associated with any process as a reference.
User Management – When processes are scheduled, a user is either Responsible, Accountable or the Authority throughout the process. This allows for the tracking and documentation of who is responsible in each stage of the process.
Role Management – Roles are used to control the views and accessibility of different features throughout the ICAM platform from the end user to a company’s site-admin.
Finding / Decision Based Routing – Based on the findings, specific routes are taken through processes to make sure the correct information is recorded.
Required Approvals – As mentioned in User Management, a process can be scheduled with a user as Accountable and with another user as Authority giving both the ability to approve or reject the aforementioned process to make sure the correct information is documented.
Communications – Within any process, a communications task may be embedded to ensure that the results of the process are communicated to appropriate parties.
Analytics / Reporting – Dashboards can be configured to meet the users’ requirements. These dashboards provide real time text and graphical representation of the data entered in the processes.
Performance Evaluation – Capturing metrics of on-time, overdue, open, ownership and consistency of data collection enables measuring performance of the Quality Bill of Rights; Did the right person, execute the right process, at the right time, in the right place, the right way?