Processes are NOT procedures… Processes are NOT departments… Processes are NOT standards…
What is a Process?
Ten years ago, “Process” was a bad word. Now we are seeing it everywhere; however, the challenge is that many still do not understand it’s Anatomy…
A process, in its simplest terms is an aggregation of tasks or steps required to be completed to meet an objective. Processes may require inputs and/or generate outputs. To document meeting that objective we capture supporting information (outputs).
What is Process Management?
Process management addresses the association of additional information related to the specific process to be executed. These might include lessons learned, meetings, notifications, the applicable target, the responsible parties as in Responsibility, Accountability, and Authority.
Process Management provides the “Control” to any governance such as a management system or an industry standard when processes are managed, scheduled, tracked, documented and reported supporting the quality management bill of rights… documenting that the right person, did the right job, the right way, in the right place, at the right time AND… got the right results
The key to successful process management is to realize that you need to start with the desired end game in terms of reporting and performance measurement. Then you have to work your way backwards to ultimately design the processes, tasks, responses and associated supporting information to meet the end game. Process management does not conflict with any existing applications, rather; it ensures these applications are used by the right people in a timely fashion and these other applications inputs are utilized and process outputs are stored/pushed into the next process.
What is Process Workflow?
When the output from one process is the required input to another process, these processes need to be connected to facilitate the communication / information exchange. This is called workflow and is critical to the success of an integrated environment where working in silos has proven to be problematic. In order to manage workflow, the task responses need to be configured to automatically initiate the next process in the workflow once its predecessor has been completed and approved. The principles of quality management are supported by the Governance Control System.
Learn more about the Benefits of Process Management